Come Grow With Us

The IT Business Analyst II position provides strategic business analysis services to business partners. The focus of this position is to work closely with the business units to gain in-depth understanding of customers business strategy, processes, services, roadmap and the context in which the business operates.

In this role, you will serve as an SME in relation to application software assignments and how the software functionality can address business challenges. You will review assigned business processes from end-to-end to identify and address operational, financial and technological risks and identity opportunities to improve efficiency. In addition, you will include a full range of activities from leading small to mid-size projects to assisting others on larger more complex projects related to operational business functions.

We will look to you to apply theory and put it into practice with in-depth understanding of the professional field with limited oversight from managers.

Responsibilities:

• Elicit requirements using a variety of tools from stakeholders to define a solution

• Critically evaluate information gathered from multiple sources, reconcile conflicts, distinguish user requests from underlying needs

• Provide project level analysis to external and internal customers by producing the following business requirements documents, functional requirement documents, future state proposals, use cases, GUI, Screen and interface designs and UAT plan

• Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination; integrating new systems and process with existing ones; and partnering with internal and external customers to ensure systems provided meet the long term business strategies

• Must be able to handle complex multiple projects and deliver according to requirements

• Regularly assess business processes and system inefficiencies and propose solutions

• Serve as the conduit between the customers and the software development team through which requirements flow

• Develop requirements specifications according to standard templates

• Collaborate with development to establish the technical vision and analyze tradeoffs between usability and performance needs

• Serve as the key liaison between business units, technology teams and support teams

• Support management in achieving business goals, and applying departmental guidelines and processes

Qualifications:

• Bachelors degree in business or information technology preferred

• Minimum of five years of professional experience defining business requirements for software applications and has experience in working with developers to produce solution

• Demonstrated fluency in business processes and process differentiation.

• Strong ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes

• Ability to work on multiple projects simultaneously

• Ability to work independently and in teams as well as ability to work with a diverse group of stakeholders

• Strong communication and interpersonal skills and ability to build and maintain business relationships

• Customer-focused and able to act with tact, diplomacy and professionalism

• Strong ability to analyze processes and systems and propose solutions that represent forward thinking rather than just an immediate solution

• Ability to translate information between technical and business teams, ensuring expectations are clear on both sides

• Proficient with the MS Office Suite of products

• Aptitude for solving problems and managing process flow

• Demonstrated use of Agile SDLC methodology and the ability to articulate that understanding to stakeholders

• Professional demeanor with the ability to demonstrate dedication and support for ITs business objectives in support of GCU

• Strong understanding of the development process including specification, documentation, quality assurance, and production support