Primary Responsibilities /Accountabilities/ Essential Functions:

• Provide outstanding customer service, project plans, and execute projects including any necessary follow-ups. Monitor and report status on timelines and progress.
• Work well in a fast-paced environment, self-motivating, show initiative and a strong sense of urgency, strong organizational and time management skills.
• Engage in multiple initiatives simultaneously.
• Act independently or within a team structure to accomplish customers' goals and objectives.
• Identify resources needed for projects and manage them throughout the lifecycle.
• Able to identify next steps when given an assignment or task and ask questions when unsure, to prevent unnecessary delays in responses and timelines.
• Communicate with multiple teams, customers, and other leadership members including executives displaying excellent written and verbal communication skills.
• Produce clear and concise communication and documentation that may be provided to Customers or other IT Teams.
• Advocate for our customers and serve as the conduit with multiple teams including hosting, network, security, procurement, and vendors through which requirements flow to deliver solutions.
• Work independently with our customers to understand needs, pain points, and problem statements, solutions, timelines.
• Assist Tiers 1 and 2 Support if needed and provide Tiers 3 and 4 Support as required.
• Coordinate with internal resources and vendors as needed to order equipment, services, and support.
• Identify gaps and areas for improvement in existing or potential solutions and work closely with other change-agents to implement resolutions.
• Support services used at both our corporate and remote site locations including Network, Hosting, and Security Services.
• Engage and collaborate with GCE Systems, Network, and Security Teams for projects, changes, and problem-solving.
• Provide VPN Support for remote users.
• Deliver network services using multi-purpose network and security devices.
• Support services used at both our corporate and remote site locations including Network, Hosting, and Security Services.
• Deliver Network Services using multi-purpose network and security devices and Wireless Infrastructure at main and remote sites.
• Intermediate skills in Networking.
• Ensure proper monitoring, backups, and business continuity measures are in place.
• Track hardware and software for all systems related to business and site services.
• Willingness to work evenings, weekends, holidays as required to provide support and maintenance for systems, and to ensure 24/7 support and troubleshooting of business-critical database servers.
• Willing to work "on-call" regularly.
• Travel to remote sites as needed.

Equipment Used and Responsibility

• Integrity and Ethics
• Student and Customer Oriented
• Excellent Communication Skills - verbal and written.
• Excellent Thought and Creativity
• Action Oriented/Problem Solving
• Self-starting and Self-organizing
• Self-Leadership
• Project Management
• Professionalism
• Excellent problem-solving and decision-making skills.
• Understanding of project management techniques including planning, organizing, time management, and scheduling.
• Sees both the big picture and details.
• Highly self-motivated and directed with a keen attention to detail and willingness to assume responsibility.

Supervisory Responsibilities

• This position will not have direct reports.

Experience/ Education

• Bachelors degree in a related discipline (computer science, information technology, etc.) from a regionally accredited institution or equivalent work experience, with a technical major, such as engineering or computer science.
• An equivalent combination of directly related work experience, certifications, and education may be substituted upon supervisors approval.
• Prior Project Management or Business Analyst experience a plus.
• Prior experience managing projects a plus.
• Prior Windows and Network System Administration experience a plus.
• Writing and Communication Skills: Excellent communication skills (written and verbal) to facilitate the delivery of IT solutions for business needs.
• Must successfully pass background check.

Physical Requirements:

• Sitting: 6-7 hours a day
• Standing: 1-2 hours a day
• Walking: 1-2 hours a day
• Lifting: Occasionally
• Carrying: Rarely
• Pushing: Rarely
• Bending: Rarely
• Squatting: Rarely
• Kneeling: Rarely
• Climbing: Rarely
• Reaching: Occasionally
• Grasping: Frequently
• Fine Eye to Hand Coordination: Continuously
• Driving: Rarely
• Work Environment: Office building on site. Work is performed primarily inside, subject to variations in temperature and weather, equipment noise and dust.