Primary Responsibilities /Accountabilities/ Essential Functions:

• Understands and applies GCU admission requirements accurately to all student applications and programs of study, ensuring compliance with Department of Education guidelines.
• Completes all necessary process steps in accordance with GCUs workflow, policies, and requirements.
• Reviews all applications in accordance with applicable deadlines.
• Quality review of documentation to ensure program requirements are met, documents are legible, and file is complete.
• Transfer transcript request forms on behalf of applicant same day as application processing.
• Update system statuses to ensure accurate reflection of the state of student admission files.
• Contributes to the development of GCU admissions processes and systems.
• Effective communication with internal and external customers in a professional and timely manner.
• Contacts students and other colleges/universities as needed in response to students transcript status.
• Consistently clear 50+ applications, 98% or higher of clearing applications within 2 hours, and 40+ activities daily.
• KPI score of 85+ daily for Online and KPI score of 55+ daily for Traditional.
• Responds on time to stakeholders regarding admission records, including but not limited to admission criteria and transcript statuses, with complete and accurate information.
• Utilize professional, solution-orientated communication with internal and external customers regarding the resolution of needed admission file documents/transcripts.
• Review and process Student Information Release Forms (SIRF) and update as required.
• Responsible for secondary admission process for MSCMHC, MEdSC, MSW, BSW, and MS Nutrition and Dietetics, BS-OT, MS-OT, MS-LSP, and other programs that require secondary admissions process.
• Other duties as assigned, including but not limited to reviewing mentoring/training new hires and teammates.

Equipment Used and Responsibility

• MS Office Suite
• FERPA

Supervisory Responsibilities

None

Experience/ Education

• Ability to become familiar and proficient with GCU admission policies.
• Ability to adjust to processes and admission policy updates and changes quickly.

• Outstanding attention to detail and effective research skills.
• Absolute commitment to meeting strict response deadlines.
• High-level customer service and effective professional communication by phone, email, and instant messenger.
• Excellent interpersonal skills, professional demeanor, and ability to work in a team environment collaboratively and cohesively.
• Ability to cope with changing priorities professionally and maintain composure while under deadline pressure.
• Basic computer skills including proficiency with MS Office Suite with ability to use multiple systems at one time on two monitors.
• Able to interact and build relationships with internal and external customers in a professional demeanor.
• Commitment to quality, data integrity, and compliance with company, state, and federal regulations and policies.
• Ability to adapt to changing duties and responsibilities with the advancement of technological improvements.
• Call center experience preferred, but not required.
• Professional phone skills and ability to create urgency in phone conversations, ensuring respectful, productive, and solution-orientated conversations.
• Ability to work in a team environment in collaborative and cohesive manner, multi-tasking and meeting deadlines.
• Ability to analyze and interpret information, effectively troubleshooting solutions while assisting students/counselors in the collection of transcripts/documents.
• Ability to maintain confidential student information (i.e. FERPA).
• Ability to accept and adapt to various work schedules outside of normal business hours.

• High school diploma, or equivalent required.
• A minimum of 1 year work experience in a business environment.

Physical Requirements:

• Sitting: 6-7 hours a day
• Standing: 1-2 hours a day
• Walking: 1-2 hours a day
• Lifting: Rarely
• Carrying: Rarely
• Pushing: Rarely
• Bending: Rarely
• Squatting: Rarely
• Kneeling: Rarely
• Climbing: Rarely
• Reaching: Rarely
• Grasping: Frequently
• Fine Eye to Hand Coordination: Continuously
• Driving: Rarely
• Work Environment: Office building on site. Work is performed primarily inside, subject to variations in temperature and weather, equipment noise and dust.